lunabet Casino & Sportsbook Terms

When you open an account on lunabet, you agree to our terms of service. We set out the rules that govern your use of our platform — how deposits and withdrawals work, what happens if there's a dispute, and how we protect your account and data. Our terms apply to all users in supported jurisdictions where our services are available under local law.

These terms are straightforward and designed to be fair to both you and lunabet. We want you to understand what to expect when you join us, how we handle your funds, and what happens if something goes wrong. If you have questions about any part of these terms, our support team can help clarify.

Our services on lunabet are available only where local law permits. Users are responsible for verifying that their access to and use of lunabet comply with their own jurisdiction's law. If you are unsure whether lunabet is available in your area, contact our support team before opening an account.

Account opening and eligibility on lunabet

To open an account on lunabet, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. During registration, you provide your email, phone number, and a secure password. You are responsible for keeping your password confidential and for all activity that occurs under your account.

We require identity verification before you can withdraw funds from lunabet. You upload a government-issued ID (KTP, passport, or driver's license) and confirm your personal details. This Know Your Customer (KYC) process is mandatory and complies with anti-money-laundering regulations. Once verified, your account remains active as long as you comply with our terms.

Deposits, withdrawals, and bonuses on lunabet

lunabet accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposits are processed instantly or within minutes depending on your payment method. Your lunabet balance updates immediately after a successful deposit, and you can use it across all games on our platform.

Withdrawals on lunabet can be requested to any linked payment method. We process withdrawal requests with standard security practices and typical settlement times vary by payment method — e-wallet withdrawals may settle within hours, while bank transfers may take a business day. We do not charge withdrawal fees; any charges come from your payment provider.

If lunabet offers a bonus or promotional credit, the terms of that offer apply in addition to these general terms. Bonuses may have wagering requirements, game restrictions, or expiration dates. We will clearly communicate bonus terms when you claim an offer. Bonus credits are non-transferable and cannot be withdrawn as cash unless the bonus terms explicitly permit it.

Your rights and our responsibilities on lunabet

We at lunabet are responsible for keeping your account secure and your personal data protected. We use encryption and industry-standard security practices to safeguard your information. Your KYC documents are stored securely and retained only as long as needed to support your account and meet legal requirements.

If you believe your lunabet account has been compromised, contact our support team immediately. We can freeze your account, help you reset your credentials, and investigate unauthorized activity. You are not liable for unauthorized transactions if you report them promptly and did not share your password or authentication details.

We undertake to settle bets fairly according to official match results, game outcomes, and our published rules. If there is a dispute about a bet or game result on lunabet, we investigate using our records and, where applicable, official sources. Our decision is final, but you can request a review by contacting support with relevant details.

Dispute resolution and jurisdiction

If you have a complaint about lunabet, our first step is to resolve it through our support team. Contact us via live chat, email, or in-app messaging with details of your issue. We aim to respond within one business day and work toward a fair resolution.

If you are not satisfied with our response, you may escalate your complaint. We will investigate further and provide a detailed explanation of our decision. If the dispute remains unresolved, you may pursue remedies available under your local jurisdiction's law.

These terms are governed by the laws of the jurisdiction where lunabet operates. Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations. We do not offer our platform in jurisdictions where online wagering is prohibited.

Changes to lunabet terms and final notes

We may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. We will notify you of material changes via email or in-app notification. Your continued use of lunabet after such changes constitutes acceptance of the updated terms.

lunabet operates across multiple payment channels and game categories — from Liga 1 and Piala AFF football markets to live-dealer tables and slot games. Regardless of which games you play or which payment method you use (whether DANA, e-wallet, mobile banking, or bank transfer), these terms apply uniformly to all users.

If you have any questions about these terms or our policies, our support team is available to help. We are committed to operating transparently and fairly on lunabet. Thank you for choosing our platform.