About lunabet

Our mission is to deliver a secure, transparent gaming experience with reliable payment processing, straightforward account verification, and responsive customer support. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Withdrawals are processed with standard security practices and completed to your preferred payment method.

This page explains who we are, what lunabet offers, and how our service operates across supported jurisdictions. Our services are available only where local law permits, and users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we offer on lunabet

lunabet operates a multi-category gaming platform. We cover football betting on domestic and international leagues, live-dealer casino tables streamed from professional studios, instant-play slot games, and esports markets. Each category is designed for independent play — you can fund your account once and use your balance across all games.

Our football markets on lunabet span Liga 1 matches, Piala Indonesia tournaments, Piala AFF competitions, and global leagues including the Premier League and Champions League. We update odds continuously and settle bets according to official match results. Our live-dealer tables feature multi-camera setups and professional croupiers; you interact with the table in real time. Our slots run on certified random number generators with published return-to-player percentages. Our esports coverage includes Mobile Legends Professional League (MPL), Free Fire tournaments, and PUBG Mobile competitions.

Our lunabet account and verification process

To join lunabet, you create an account with your email, phone number, and password. Before you can withdraw funds, we require identity verification — you upload a government-issued ID (KTP, passport, or driver's license) and confirm your personal details. This Know Your Customer (KYC) process complies with anti-money-laundering regulations and typically completes within standard business windows.

Once verified, your lunabet account unlocks full functionality: deposits, play across all games, and withdrawals to your linked payment method. Our platform stores your KYC documents with encryption and retains them only as long as needed to support your account and meet legal requirements. You can view your account status, transaction history, and linked payment methods through your dashboard at any time.

If you forget your lunabet password, we offer account recovery via email or phone verification. If you believe your account has been compromised, contact our support team immediately. We can freeze your account, help you reset credentials, and investigate unauthorized activity.

Payment methods on lunabet

lunabet accepts eight payment methods tailored to Indonesian users. E-wallets DANA, e-wallet, and mobile banking process subject to verificationly — your lunabet balance updates immediately after you authorize the transaction in your e-wallet app. local payment and online payment offer similar subject to verification. e-wallet deposits complete within moments. Bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts may take a few minutes to hours depending on your bank's processing speed.

Withdrawals on lunabet can be requested to any linked payment method. E-wallet withdrawals typically settle within hours; bank transfers may take a business day depending on settlement schedules. Our platform does not add withdrawal fees — any charges come from your payment provider. You can withdraw any amount up to your available balance, subject to standard processing times.

Our payment processing uses industry-standard encryption. We do not store your e-wallet PIN or bank login credentials — authentication happens directly between you and your payment provider. If you experience a deposit or withdrawal issue, our support team can investigate using your transaction reference and account details.

Our lunabet support and jurisdiction

We at lunabet provide customer support via live chat, email, and in-app messaging. Our team responds to account issues, payment questions, game rules clarifications, and technical problems. We offer English-language support and typical response times are within one business day for standard inquiries. Urgent issues like account compromise or payment problems receive faster attention.

Our services on lunabet are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to and use of lunabet comply with their own jurisdiction's law. If you have questions about service availability in your area, contact our support team.

We at lunabet are committed to operating transparently, processing payments securely, verifying accounts fairly, and supporting users through responsive customer service. Whether you're in Jakarta, Surabaya, Bandung, Medan, or elsewhere in a supported jurisdiction, lunabet aims to deliver a consistent and reliable gaming experience.