lunabet Platform Privacy Notice

This page describes what we collect when you use lunabet and how we keep that data protected. We take your privacy seriously, and we want you to understand exactly what information we hold, who has access to it, and what rights you have over your own data.

When you open an account on lunabet, create a deposit through DANA or e-wallet, or place a wager during Liga 1 or Champions League markets, you share personal details with us. We use these details only to operate your account, verify your identity, process your payments, and comply with financial regulation. We do not sell your information to third parties, and we do not use it for marketing outside the scope you have agreed to.

Our services on lunabet are available only where local law permits. Users are responsible for verifying that their access to and use of lunabet comply with their own jurisdiction's law.

What we collect on lunabet

We collect information in several categories. First, account setup data: your name, email address, phone number, and date of birth. We ask for these details so we can create your lunabet login and contact you if there is a problem with your account or a withdrawal request.

Second, identity verification. To comply with anti-money-laundering rules, we request a government-issued ID — typically a passport or national identity card — and sometimes a proof of address such as a utility bill. We store these documents securely and use them only to confirm your identity. We do not share them with other companies unless required by law.

Third, payment information. When you deposit via DANA, e-wallet, mobile banking, or local payment virtual account, we record the transaction ID, the amount, and the timestamp. We do not store your full card or e-wallet credentials — payment processors handle those securely on your behalf. When you request a withdrawal, we log your nominated bank account (masked where possible) and the status of the payout.

Fourth, activity logs. We record which games you access on lunabet, which football markets you view during Piala AFF or Champions League fixtures, and how long you stay logged in. We collect this to detect fraud, investigate disputes, and understand how the platform is being used. We also track your IP address and the device you use — smartphone browser, app, or desktop.

Finally, cookies and analytics. We use first-party cookies to keep you logged in and to remember your language and display preferences. We use third-party analytics to measure traffic and to understand which parts of lunabet are most visited. These tools do not identify you personally; they aggregate behaviour across many users.

How we use and protect your data on lunabet

We use your data to run lunabet. Specifically: we verify your identity so we can comply with regulatory requirements and prevent fraud. We process your deposits and withdrawals. We investigate disputes and complaints. We detect and prevent illegal activity. We send you service notifications — for example, when your withdrawal is approved or when there is suspicious login activity.

We do not use your data to make automated decisions that affect your account. If we suspect fraud, a team member reviews the case manually before we restrict your account. If you disagree with an identity verification outcome, you can appeal it through our support team.

Data retention

We keep your account data while you hold an active account, plus five years after closure for regulatory purposes.

Third-party processors

We engage payment processors, hosting providers, and compliance-verification companies. They access only the data needed to perform their service and are bound by contractual data-protection terms.

Geographic transfer

Our servers may sit outside your jurisdiction. By using lunabet, you consent to your data being transferred and processed internationally under our standard safeguards.

We protect your data using encryption, firewalls, and access controls. Our team members receive training on data handling. We carry out annual security audits. If we discover a data breach, we will notify affected users and relevant authorities within the timeframe required by law.

You have the right to request a copy of your personal data, to correct inaccurate information, and to request deletion of your data (subject to regulatory retention obligations). To exercise these rights, contact our support team through the lunabet platform or email us directly. We will respond within twenty business days.

Our privacy policy on lunabet may change if the law changes or if we improve our practices. We will notify you of material changes by posting the updated policy on this page and by sending you an email. Your continued use of lunabet after a policy update means you accept the new terms.

Questions about your privacy on lunabet

If you have concerns about how we handle your data, or if you wish to exercise your privacy rights, reach out to our support team via live chat in the lunabet app or website. You can also submit a formal request through your account settings under "Privacy & Data".

Our support team will acknowledge your request and begin processing it within two business days. For complex requests — such as a full data export — we may need up to twenty business days to gather and prepare your information securely.

We also have a Data Protection Officer who oversees our privacy practices. If you believe we have mishandled your data and our support team has not resolved the issue, you have the right to lodge a complaint with your local data-protection authority.